Questions And Answers
What is trash valet service?
Trash Valet has become the standard amenity for multifamily communities across the country. Bagged trash is collected from the pre-positioned bins outside the residents’ front door, five or seven nights a week.
How much will it cost us as a community to offer your service as an amenity?
Absolutely nothing! The residents will pay our service fee with their monthly rent payment. This amenity will increase your net operating income for your community and will increase your resident retention.
How do we get started?
Email us, and a representative will assist you in having one of our site specialists contact you about a customized service based on your property specifications.
Where do residents store their trash during pick up days?
We provide each resident with a black, 13-gallon trash bin, with a flip top lid. This bin is free of cost and will be used by the resident to store their trash bags in. If the resident chooses to use their own trash bin, they are able to do so and we will still be sure their trash is taken.
What about a resident who says they will not benefit from the service?
Everyone benefits from the service! Our trash valet service eliminates the storing of trash by their neighbors in the breezeways and balconies, especially during seasons of unpleasant weather. Having the trash collected regularly reduces unwanted smells and the potential for pests and rodents.
Are we guaranteed that the trash will be picked up?
Yes! Our trash porters check in with their regional manager every night before pickup to avoid miscommunications or missed nights. Our valets also double-check each unit to ensure that all the bins have had the trash collected.
NO SERVICE: Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve/Christmas Day, New Year’s Eve/New Year's Day